ServiceNow and OpenAI expand partnership with ChatGPT plugin and security features

A new MCP plugin brings ServiceNow workflows into ChatGPT, with security and voice features scheduled for 2027 ServiceNow and OpenAI are tightening their relationship again. On October 28, 2026, ServiceNow announced an expanded strategic partnership that pushes OpenAI’s models deeper into its products. The headline feature is a new MCP plugin that puts ServiceNow’s business data and workflow actions directly inside ChatGPT conversations. What ServiceNow and OpenAI actually announced The update centers on what ServiceNow describes as bidirectional connections between its workflows and two OpenAI products: ChatGPT and Codex. Information and actions can now move in both directions. The MCP plugin surfaces business context, incident processing, risk assessments and workflow actions within a ChatGPT conversation. The plugin went live as of October 28, 2026. Enhanced functionality is expected by the end of 2026. ServiceNow says its Action Fabric will make sure existing security permissions are respected during these ChatGPT interactions. Permissions that apply inside ServiceNow are meant to follow the user into ChatGPT. ServiceNow also plans to show off interactive ChatGPT experiences bu...