Kraken investigates zero balance display bug hitting instant buy on its mobile app

Few things in crypto trigger a heart rate spike quite like opening your exchange app and seeing a balance of zero. Kraken users experienced exactly that scenario when a display bug started showing €0 available for the Instant Buy feature on the exchange’s mobile app. Kraken confirmed the issue on its status page on July 28, 2026, at 11:58 UTC, classifying it under the dry but descriptive label “Issues with EUR balance for Instant Buy on Kraken App.” The good news: nobody’s funds have actually disappeared. The bad news: staring at a zero balance is never a fun experience, regardless of the explanation. What’s actually happening The bug is a front-end display problem isolated to the Kraken mobile app. When some users navigate to the Instant Buy screen, their EUR balance reads as €0, even though their actual account holdings remain intact and untouched. The Instant Buy feature itself still works. Users just need to hop over to the Kraken website to execute purchases while the mobile app gets sorted out. Non-EUR assets and other trading functionalities across the platform are completely unaffected. There are no reports of broader outages, no security breaches, and no indication that th...